Shaheen Chevrolet

Ed,

Good morning, just wanted to thank you for all your help and effort in making my "Dream Ride" happen and then going the extra mile to ensure my complete satisfaction. It's been a real pleasure working with you and I WILL recommend you to all my family, friends and contacts when they are considering the purchase of a new vehicle. I have listed contact information below if you need to get a hold of me for any reason don't hesitate to call. Thanks again.

Rick Lienhart, CNE
Network Integration Specialist

Dan,

What a wonderful website, updated, easily accessible and well maintained. Not only did you respond quickly to our query, but gave us a detailed comparison between the vehicle in your inventory to a vehicle at a competing dealership. I never would have thought I would take the Shaheen vehicle since it had less thrills, yet the comfort level we felt from the time we contacted your facility to the time of car possession overrode any questions that we may have felt.

Ed,

Thanks for the great teamwork. We loved that you went the extra mile to show us more than one vehicle, ensuring that we would be totally happy with our selection. Your time and expertise definitely tipped the scales in favor of future Shaheen purchases. Great vehicles, awesome salesmen, and good service will bring us, as well as, our extended families back for future purchases. Our search is over and we ended it with a beautiful car thanks to you two,

RJ & Tammie Lutz

Dan,

I just wanted to let you know how much Jenny and I appreciated your help with the purchase of our new Cavalier. Your prompt response was greatly appreciated. We would also like for you to mention to Ed that we thought he did an excellent job in explaining the functions and operating features of the car. Also Jeff was very friendly in the finance area. We were sorry we didn't get to meet the "man" behind the deal but perhaps we'll meet sometime down the road. Thanks for all of you assistance with our new purchase.

Sincerely,

Dave & Jenny Kuempel

I would like to take a moment to thank Shaheen Chevrolet for making my auto purchase a positive experience....I have bought a couple of new vehicles in the past few years (a Pontiac Grand Prix GT and a Ford truck) and the dealers I bought from were no where near the caliber as Shaheen was, the dealers I bought from didn't go thru the learning the vehicle details as well as how to use the service dept. and oil change areas that I got from Shaheen. Shaheen took the time to answer any questions I had and didn't rush me through, again Thank You Shaheen, and I will look forward in doing business with you in the future as well as telling any of my co-workers and friends about you, Thanks, Fred Swanson.

Thanks
Fred Swanson
Assembly Superintendent
IMPCO Machine Tools

Dan,

I just wanted to tell you what a great job you've done with the internet site. We inquired about several vehicles on-line. Because of how you responded, the e-mail, the greeting, the information, picture, features, build history. Yours is the only one we responded to. You gave us all of the information. It totally lacked the normal sales catch of "Thanks for your interest and Call Me for Information".

A vehicle is a major purchase and the fact that your approach completely stopped us from searching, either means (1) I'm stupid or (2) you built enough confidence in your dealership, which has since been followed up by the excellent sales service (Ed Werner) to make my wife and I comfortable that we were getting a deal. I guess it could also be both 1 & 2 but I hope not.

Great Job
Tony & Lori Lipsky

Good afternoon Chip....

Just wanted to take and moment to comment on Shaheen Chevrolet's web site. I found this site to be so helpful in my search for a new vehicle. Many other dealerships do not offer this service or if they do, their sites do not provide the wide variety of information that Shaheen does. Thanks to Shaheen for giving us consumers the option of searching a very informative web site at our convenience!

Connie Bentley

Dan, Thank you!!!! Ted was great, no games, great price, got me my rebates, and lowered my interest rate! You have a customer life!! I can hardly wait to drive by Sundance and say hello! OK, it's not the christian thing to do, but dang it, I am happy!!!!Thanks Again!!!!

RALPH E. ADAMS, MSgt, USAF

The customer service that we recieved from the team of Dan Dowker, Dave Behnke, and everyone else that makes the deal work was excellent. This is one dealership that will treat you right from the minute you make the call to investigate a new vehicle. Throughout the process of trade-in, delivery, reviewing financing options, and the post-purchase followups this has been a great experience. You go into this dealership being individually serviced, not just another customer. I can tell from this one experience that this is the dealership of my future as well as the dealership I am not embarrassed to send friends to.

Great job,
One happy customer - Matt Nassoiy

We would like to show appreciate for Dan Dowker (GM Bupower Manager) for ALL of his hard work, attention to detail and perseverence to "satisfy the customer".

We were very impressed with the true teamwork (from Dave Behnke's assistance to Jeff with finance all the way to Rob in Service for oil changes).

We gave Dan specific requests (that I didn't think we'd be able to achieve), and Dan worked with us until we were COMPLETELY satisfied.

I've purchased five vehicles (four new) from Shaheen since 1988. Every time I come back, the salesmen have 'moved on'. Dan has been part of Shaheen from (my) beginning ... (I wish I had met him in 1988).

I've always like Shaheen, and didn't think it could 'be done better' -- but Dan's customer service has really shown me that it IS possible to EXCEED customer satisfaction

Sincerely,
Jon & Ginny Wright

Mr. Cords

I am writing you today to express the excellent customer service I received from your employees. Back in the last week of February I went to Shaheens' web site to do some research on a Monte Carlo. I ended up having a question and contacted Dan Dowker. Dan was such a pleasure to talk to. He was specific in finding out exactly what I wanted and told me that he would email me some numbers before I left work. I didn't plan on purchasing the car until April, and that didn't seem to matter to Dan. When I received his email I was very impressed. It was more information than I had expected, it broke everything down for me and was very professional. Dan then set up an appointment for me to have my own sales person, Russ Smith.

When I came in to meet with Russ, he already had me approved for my car. He walked me around the lot so I could see specific things on the car and took note of what I liked and didn't. I never felt pressured at all and instead of trying to show me what he had on the lot available, he just got my car ordered for me since we had so much time to wait. Which ended up being a good thing, because I decided to get the car fully loaded. Russ and Dan were more concerned with getting me what I wanted, when it was convenient for me, then trying to hurry and make the sale.

This was my first time buying a car and it has been a wonderful experience. I called Russ numerous times with different questions and he never got annoyed. Trust me, between my mother and I, we didn't always make things easy for him. He was always happy to hear from me and more than eager to help. I felt like I was his only customer. I never had a problem reaching him and when I did have to leave a message, he always got right back to me. The reason that I felt that you should know about my experience is because not all car dealerships have these types of employees on their staff. Attached you will find a letter that I sent to the General Manager and direct supervisor of a sales person at Pres Kool Chevrolet. You are very fortunate to have Russ on your team.

I just thought it would be refreshing to know that you have another happy customer, I will refer people to Shaheen and when it comes time for me to upgrade again, I know where to go! Keep up the great work and congrats to your top-notch staff.

Sincerely Yours,
Unaa

I would like to commend you on the service I received from one of your employees. Eric Peasley was very helpful and was very prompt with returning phone calls and setting up appointments. I think the thing I appreciated the most was that he treated me with respect and consideration.

Thank you
Pam

On Jan 21, 2003, I came to Shaheen to purchase a used vehicle. I was attended to by Marcus Delo. I must say that he made my experience at Shaheen wonderful. He was extremely nice, professional, and helpful. I have been to other dealerships and they were always in a rush and put on the pressure, not to mention dealing with other customers at the same time. Marcus put no pressure on me and only dealt with me, not a bunch of other customers also. I would like to thank him and say that because of Marcus, I will be dealing with Shaheen exclusively in the future for my car needs.

Kevin

Dan,

My wife, Mary, and I took delivery of our 2003 Chevy Trailblazer last night and I wanted to let you know how pleased we are with the purchase of our vehicle from Shaheen Chevrolet.

From our initial contact with you over the internet thru sales with Dave Behnke to finance with Mark Pellegrino, we were treated courteously and the communication was open and honest.

A special thanks to you for your prompt response to our request for a price quote over the internet. We were able to review and analyze the information which enabled us to make an informed decision. Other dealerships that we contacted were either unable or unwilling to provide such information in the same manner.

Our new vehicle purchasing experience was enjoyable and we would recommend Shaheen Chevrolet to anyone that is looking to purchase a vehicle.

     Thank you again.
     Best Regards,
     Ken

I LOVE my new Silverado and I had a very nice experience buying at Shaheen Chevrolet. This was the first time at your new dealership location and I was impressed with the hugeness of it. While we live in Jackson county, this is the third or fourth vehicle we have purchased from Shaheen.

Kevin

To Shaheen Chevrolet and John Salazar,

I had a great experience purchasing my new Avalanche which was delivered to me today. John Salazar did a fantastic job. He made everything very easy and was very professional in helping me purchase this truck. I am very satisfied with the dealership, product and most important with John. I will be referring my friends to your dealership due to the excellent customer service I received. To make it even better, I live in the Flint area and John delivered the truck to me in Flint.

Thanks again,
Gerald

After my initial request, you contacted me and told me Scott Ryan would be contacting me. Well, he did. We came in and he was prepared and very personable. We really enjoyed our experience, thanks much to Scott's knowledge of the system and we all learned more about the Trailblazer product. He and Mark Pelegrino really made it all work. We got what I felt was a great deal on a beautiful SUV and I felt like we were all friends in the end! Even my wife had a good time! Thanks, I think your name is Dan... for steering in the Shaheen direction and we will be back.

Richard